1. The Service

Vocce provides AI-powered media tooling — including transcription, subtitle generation, translation, summarization, format conversion, and compression — available through the web, REST API, MCP server, and CLI. Output is generated by automated systems and machine-learning models; it may contain errors and is provided for your convenience only. You are responsible for reviewing output before relying on it. The Service is not a certified transcription, legal, medical, or compliance service.

2. Eligibility and accounts

You must be at least 13 years old (or the age of digital consent in your jurisdiction) and capable of forming a binding contract. You are responsible for your account, for keeping credentials and API keys confidential, and for all activity under them. Notify us promptly at cmoonchat@gmail.com of any unauthorized use.

3. Your content and license to us

You retain all ownership rights in the audio, video, and other content you upload (“Customer Content”) and in the output generated from it for you. So that we can run the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, and display Customer Content and output solely to provide, secure, and support the Service. We do not use Customer Content to train AI or machine-learning models, and we do not claim ownership of it.

You represent and warrant that you own or have all rights, permissions, and consents necessary for the content you upload — including any consent required from recorded speakers under applicable recording and privacy laws — and that your content and use of the Service do not violate any law or third-party right. You, not Vocce, are solely responsible for Customer Content.

4. Acceptable use

You agree not to:

• Upload or process content you do not have the right to process, or content that is unlawful, infringing, or that exploits or harms minors.
• Record or transcribe individuals without any legally required consent, or use the Service for unlawful surveillance.
• Violate any law, third-party right, or platform rule; or use the Service to develop a competing product.
• Probe, disrupt, overload, or circumvent the Service or its usage limits, quotas, or security measures; scrape non-public systems; or resell access without our written consent.
• Reverse engineer or copy the Service except as permitted by law; or share, publish, or expose API keys.
• Use automated means to create accounts or abuse free-tier allowances.

We may investigate violations and may suspend or terminate accounts that breach this section, with or without notice.

5. Plans, billing, and automatic renewal

• Paid plans (monthly or annual) are billed in advance on a recurring basis and AUTOMATICALLY RENEW at the end of each billing period until you cancel. Your current plan, next renewal date, and billing history are shown on your Account page.
• Cancellation is governed by Section 6, and refunds exclusively by Sections 7–12, of these Terms.
• Failed jobs never consume your minutes — you are only charged quota for successfully completed work.
• Payments are processed by third-party payment processors and/or a merchant of record (for example, Stripe or Subotiz); your purchase may also be subject to their terms. We do not store your full card details.
• Prices and plan features may change; changes apply from your next billing period, and for material price increases we will give you advance notice so you can cancel first.
• You are responsible for any applicable taxes not collected at checkout, and for keeping billing information current.

6. Cancelling your subscription

You can cancel your subscription at any time using either method below. Cancellation stops future renewals; it does not end your current period early, and it does not by itself trigger a refund (Sections 7–12 govern when refunds apply). You keep full access to your paid features until the end of the period you have already paid for, after which your account moves to the free tier.

• Self-serve (instant): sign in at vocce.io, open Account → Manage subscription, and choose Cancel. This takes effect immediately and you will receive a confirmation; no reason or phone call is required.
• By email: send a message from the email address on your account to cmoonchat@gmail.com with the subject “Cancel subscription”. We process email cancellations within 2 business days and confirm the effective date in writing. An email cancellation is guaranteed to stop a renewal only if it reaches us at least 2 business days before the renewal date — for last-minute cancellations, use the self-serve option, which is instant.

To avoid being charged for the next period, cancel before the renewal time (self-serve) or at least 2 business days before the renewal date (email). A renewal that occurs before a cancellation takes effect is a valid charge.

7. Refunds: when you are entitled to a refund

Sections 7–12 are our complete refund policy. Nothing in them limits any non-waivable rights you have under the consumer-protection laws of your country of residence; where those laws give you stronger rights, they prevail.

• First purchase, 48-hour guarantee — if this is your first paid subscription on Vocce, you may request a full refund of your first payment within 48 hours of that payment, provided you have processed less than 30 minutes of media since the payment. This guarantee applies once per customer and per payment method, and does not apply to accounts that have previously received a refund or breached these Terms.
• Duplicate or erroneous charges — if you were charged twice, charged after a valid cancellation, or charged an incorrect amount, we will refund the difference or the duplicate charge in full, whenever it happened.
• Statutory rights — if you are a consumer in the EU, UK, or another jurisdiction with a mandatory cooling-off or refund right, we honor that right as required by law. By starting to use paid features immediately, you consent to immediate performance of the service; where permitted by law, the statutory withdrawal right lapses to the extent the service has already been performed.

8. Refunds at our discretion

• Renewal charges — renewals are non-refundable. As a courtesy, we may — at our sole discretion — refund a renewal if you contact us within 48 hours of the charge and have not used the Service at all since that renewal. A discretionary refund is not a precedent and creates no entitlement to future refunds.
• Service problems — individual failed jobs automatically return your minutes and are never billed; this credit-back is the standard and exclusive remedy for failed jobs. If a paid feature was materially unavailable to you for an extended period, contact us: we may offer credits or, at our sole discretion, a partial refund of the affected period.
• Anti-abuse — we may decline any refund (other than billing errors and refunds required by law) where we see signs of abuse, including repeated refund requests, multiple accounts, quota farming, chargeback history, or requests made after consuming a substantial part of the plan's quota.

9. What is not refundable

• Partially used billing periods (e.g., cancelling mid-month) and unused minutes or quota.
• Downgrades — the price difference for the remainder of the period is not refunded; the lower price applies from the next period.
• Charges older than 90 days, except for billing errors or where the law requires otherwise.
• Accounts terminated for violating these Terms (e.g., fraud or abuse).
• The free tier — it is free and involves no charges to refund.

10. How to request a refund

Email cmoonchat@gmail.com from the email address on your account, with the subject “Refund request”, and include: (a) your account email, (b) the transaction or order ID (shown on your receipt or Account page), and (c) a brief reason. We acknowledge refund requests within 2 business days and normally decide within 5 business days. If we need more information (for example, to verify a billing error), we will ask once and keep the request open for 14 days.

11. How refunds are paid and how long they take

Approved refunds are always issued to the original payment method, through the payment processor or merchant of record that handled your purchase (for example, Stripe or Subotiz). We do not pay refunds in cash, by bank transfer to a different account, or to a different card or wallet.

Once a refund is issued, it typically appears on your statement within 5–10 business days, depending on your bank or card network; some banks show it as a reversal of the original charge rather than a separate credit. If a refund has not appeared after 10 business days, contact us with your transaction ID and we will provide the refund reference from the processor.

12. Chargebacks

If you believe a charge is wrong, please contact us first — a refund under Sections 7–11 is almost always faster than a card dispute. If a chargeback is filed on a charge that complies with these Terms, we may contest it with our records (account activity, cancellation history, and these Terms) and may suspend the associated account while the dispute is open.

13. Free tier and beta features

We may offer a free tier, trials, or beta features. These are provided without warranty of continued availability: we may change, limit, suspend, or discontinue them at any time without liability. Quotas and limits for the free tier may be adjusted at our discretion.

14. API, MCP, and automation

API, MCP, and CLI access is subject to your plan's quotas, concurrency, and rate limits. We may throttle, suspend, or revoke keys that exceed limits, show abusive patterns, or pose a security risk. You are responsible for anything your agents and automations do with your keys.

15. Intellectual property and feedback

The Service — including its software, models, design, documentation, and branding — is owned by Cmoon Inc. and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

16. Third-party services

The Service interoperates with third-party services (such as payment processors, sign-in providers, and AI providers). We are not responsible for third-party services, and your use of them is governed by their own terms.

17. Copyright complaints (DMCA)

If you believe content processed through the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to cmoonchat@gmail.com, including identification of the work, the allegedly infringing material, your contact information, a good-faith statement, and your physical or electronic signature. We may terminate repeat infringers.

18. Disclaimer of warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT TRANSCRIPTS, TRANSLATIONS, SUMMARIES, OR OTHER AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CMOON INC. AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

20. Indemnification

You will defend, indemnify, and hold harmless Cmoon Inc. and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right, including recording-consent and privacy laws.

21. Suspension and termination

You may stop using the Service and cancel your plan at any time. We may suspend or terminate your access (including free-tier access) if you breach these Terms, create risk or legal exposure for us, or if we discontinue the Service; where practicable we will provide reasonable notice. Upon termination your license to use the Service ends and we may delete Customer Content and output in accordance with our retention schedules. Sections that by their nature should survive (including 3, 15, and 18–23) survive termination.

22. Governing law, arbitration, and class action waiver

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in English. The arbitration may be conducted remotely by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND VOCCE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Disputes must be brought on an individual basis only. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service. You may opt out of this arbitration agreement by emailing cmoonchat@gmail.com within 30 days of first accepting these Terms. Any claim must be filed within one (1) year after it arose, or it is permanently barred, to the extent permitted by law.

23. General

• Changes to these Terms — we may update these Terms; we will post the updated version with a new “Last updated” date and, for material changes, provide additional notice. Continued use after changes take effect constitutes acceptance.
• Export and sanctions — you may not use the Service in violation of U.S. export-control or sanctions laws, and you represent you are not located in an embargoed jurisdiction or on a restricted-party list.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.
• Entire agreement; severability; no waiver — these Terms and the Privacy Policy are the entire agreement between us regarding the Service; if any provision is held unenforceable, the rest remains in effect; our failure to enforce a provision is not a waiver.

24. Contact

The Service is operated by:

• Company: Cmoon Inc, a corporation incorporated in the State of Wyoming, United States.
• Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA.
• Email: cmoonchat@gmail.com (support in English and Chinese; we normally reply within 2 business days).
• For refunds and cancellations, see Sections 6–12 of these Terms.